Frequently Asked Questions

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How do I get to the Pasadena Hotel & Pool?

What are the check-in and checkout times?

How do I modify or cancel a reservation?

What is your cancellation policy? Is there an early departure fee?

Do I need a credit card?

Do you offer parking?

What is the minimum age required to check in?

Must I present ID at check-in?

Is luggage storage available?

Is there a lost and found?

Are pets allowed?

Do you have pet-free rooms?

Is the hotel accessible?

Do any rooms offer balconies or terraces?

How do I reserve a group booking or event?

Are government rates available?

Is smoking allowed?

Is there a fee for Wi-Fi service?

Is there a fitness center?

Do you have a business center?

Do you have a pool?

Do you have connecting rooms?

Do you offer room service?

How do I request a copy of my folio?

Are cribs and rollaway beds available?

Are special rates available for influencers?

Does the hotel have a resort fee?